If you no longer have access to your codes, please send us an email at [email protected], and we will be able to reset it. The email must be sent from your account registered email address. Please include in the email:
- A selfie, in which you are holding your passport/licence/government-issued ID and a piece of a paper stating "Invictus Capital, 2FA reset" as well as the current date
- A separate attachment, containing your ID document. We cannot accept documents which have been modified, such as where information has been blacked out
For future reference, there are a few things you can do to prevent this happening again:
- You could use the app Authy rather than Authenticator as Authy allows you to back-up codes;
- We provide back-up codes on our website which you could save once you regain access;
- You could also print out or save the QR barcode so that you can re-scan it at a later date.