If you no longer have access to your codes, please send us a copy of your ID (passport, licence, citizen card) to [email protected], and we will be able to reset it.

For future reference there are a few things you can do to prevent this happening again:

  • You could use the app Authy rather than Authenticator as Authy allows you to back-up codes;
  • We provide back-up codes on our website which you could save once you regain access;
  • You could also print out or save the QR barcode so that you can re-scan it at a later date.
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