Please contact our support team at [email protected] and we will assist with wallet recovery. You must email from your registered email address.

Please attach: 

  • Proof of identity (government-issued passport, licence, citizen card or identity card*); and 
  • A high quality selfie photograph of you holding a piece of paper with the words "Invictus passcode reset" and the current date written on it

*We do not accept documents which have been modified (for example, where information has been blacked out).

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